Privacy Policy — AL-Fehmina Tour & Travel
Effective Date: November 22, 2025
AL-Fehmina Tour & Travel (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our website or book our travel services.
1. Information We Collect
a. Personal Information: name, address, phone number, email, passport details, date of birth, emergency contact, payment details, and other information required for visa and travel bookings.
b. Technical & Usage Data: IP address, browser type, device information, cookies, and site usage logs.
c. Sensitive Information: passport numbers and visa documents — processed only where necessary for travel and visa applications.
2. How We Use Your Information
We use personal data to:
- Process bookings and visa applications;
- Communicate travel details, updates and confirmations;
- Provide customer support;
- Comply with legal and regulatory requirements;
- Improve our services and website;
- Send marketing communications (only with consent).
3. Legal Basis for Processing
We process your data where necessary for performance of contract (booking), consent (marketing), legal obligations (immigration / security), and legitimate interests (fraud prevention and service improvement).
4. Data Sharing & Third Parties
We may share personal data with:
- Airlines, hotels, transport providers, and visa authorities for travel arrangements;
- Payment processors and banks for payment handling;
- Service providers (IT, marketing) under contract;
- Government or law enforcement if required.
We require third parties to treat your data securely and only for the purposes described.
5. Cookies & Tracking
We use cookies and similar technologies to improve site functionality and user experience. You can control cookie preferences via your browser settings. Blocking essential cookies may affect site performance.
6. Data Retention
We retain personal information for as long as required to provide services and to comply with legal obligations. After this period, we securely delete or anonymize your data.
7. Data Security
We implement reasonable organizational and technical measures to protect personal data from unauthorized access, disclosure, alteration or destruction. No online transmission is 100% secure; we cannot guarantee absolute security.
8. Your Rights
Depending on applicable law, you may have rights to: access, correct, update, delete, or restrict processing of your personal data, and the right to object to direct marketing. To exercise rights contact us at the email below.
9. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have such information, contact us for deletion.
10. International Transfers
Your data may be transferred to countries where our suppliers or partners operate. We will take steps to ensure appropriate safeguards are in place.
11. Marketing Communications
We may send promotional messages about special offers, packages, and travel updates. You can opt out at any time via unsubscribe links or by contacting us.
12. Changes to This Policy
We may update this policy from time to time. Substantial changes will be posted on the website with an updated effective date.
13. Contact for Privacy Concerns
Write to us:
Privacy Officer — AL-Fehmina Tour & Travel
59 Ripon Street, Kolkata – 700016 / 43A/1 Topsia Road, Kolkata – 700039
Email: contact@alfehminatourandtravels.in
Phone: +91 9331685220 / +91 6290812368
✉️ Contact Our Privacy Officer